Government Online Services Outdated

13 November 2015

According to a new study by technology company EMC, UK businesses are spending the equivalent of a working month a year struggling to use governmental digital services.

Business leaders estimate that five hours each week could be saved if the services were brought into line with the types of modern applications now common in the sector. Over half of those surveyed felt that the online services lack the ease of use and features that they are used to with popular apps such as Facebook and Amazon.

The results showed a generation of digitally-savvy young business minds, with more than half of 18 – 34 year olds calling for more online services in digital support.

James Norman, of EMC UK and Ireland says, ‘There is an obvious demand for a more digitally-focused government and while some progress has been made with government digital services, there is still more that can be done in application transformation. ‘Businesses need a more efficient way of interacting with government and improving the accessibility of online services is one of them. Creating a digital foundation made of data and not paper will be critical for the business growth in the future.’

Please note: This article is a commentary on general principles and should not be interpreted as advice for your specific situation.

Image courtesy of David Castillo Dominici at

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